Contact Us
You can contact our email support at info@shield-wallet.com.
Average response time 12-24 hours
Before contacting customer support please see if your query is answered below. Our customer service is very busy and you may be waiting a while for a response
FAQ
Returns
If you wish to initiate a return please email us at info@shield-wallet.com
I haven't received an order confirmation email
Order confirmation emails are automatically sent out within 5 minutes of your purchase.
If you haven't seen yours please check your spam folder as sometimes they land in there.
I haven't received any tracking information
An email with your tracking information will be sent once your order has been processed. Please allow up to 48 hours for this
If adter 48 hours if you haven't received your email please check your spam folder as sometimes they land in there.
Where's my order
Orders usually take between 5-12 days depending on which country we are shipping to
You can track your order here